Warranty and Guarantee
Just because we care…
Our commitment to quality and customer satisfaction is reflected in our comprehensive warranty and guarantee policy, which aims to protect your investment and provide you with peace of mind.
Policy vision
At ARECH Technology, we understand that investing in LED display technology is a significant decision for our clients, whether they are businesses, event organizers, or public institutions.
Warranty and Guarantee Policy rules
This Warranty and Guarantee Policy document supplements the ARECH Terms and Conditions of Sale, in case of any contradiction or inconsistency, the latter will prevail. This ARECH Guarantee Policy is granted to end users owning ARECH products only.
What assurance is covered by ARECH Warranty and Guarantee Policy?
ARECH Warranty and Guarantee that its products, when delivered in new condition, in the original packaging, sold directly, and used in normal conditions, are free from any defects in manufacturing, materials, and workmanship.
The ARECH Warranty and Guarantee shall apply only to the extent that the products or any parts thereof have been installed and serviced by skilled technical personnel certified by ARECH.
The ARECH Warranty and Guarantee shall only apply if the mandatory preventive maintenance actions as described in the technical documentation have been executed.
ARECH Warranty and Guarantee starts on the shipment date of products. If ARECH is responsible for onsite acceptance, the Warranty and Guarantee starts when a product is taken into use (but not apply for transportation case).
- The warranty period: 3 years warranty for Cree LED’s
- The warranty period: 2 years warranty for Nationstar gold-wire LED’s
Unparalleled support and services designed to optimize performance
to cover warranty and guarantee for all ARECH products
What are the types of service Warranty and Guarantee?
There in the world are 2 types of service Warranty and Guarantee:
- Specific guarantee: This type promise superior performance on specific attributes (price, delivery etc.),
- Unconditional guarantees. while unconditional guarantees promise the good performance on all aspects of service.
What assurance is not covered by ARECH Warranty and Guarantee Policy?
- The Guarantee from ARECH does not apply to consumables (lamps, liquids, filters, reflectors, fans, pumps, power supplies, etc.).
- The ARECH warranty policy does not cover defects resulting from improper use, failure to follow operating instructions as mentioned in the technical documentation.
This ARECH Warranty and Guarantee does not cover defects resulting from accidents, unauthorized alteration, or modification of the original condition. Or product being connected to or used in combination with other equipment, products, or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual (such as high temperatures, humidity, dust, power surges…).
In no event shall ARECH be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause. Please contact us for any other guarantee policy.
Difference between Warranty and Guarantee policy
Definition of Guarantee
The guarantee is defined as the promise for the after-sales performance of the product or service. It expresses that the manufacturer has given promise regarding the content, quality or performance of the product and in case, the obligation is not fulfilled then the manufacturer will replace or repair the product or the money paid as consideration will be refunded. Although, it is valid up to a fixed time only. Guarantee adds to the rights of the consumer.
In the contract of guarantee, there are three parties, i.e. surety, the principal debtor, creditor where the manufacturer acts as a surety, if the performance of the product is below average.
Definition of Warranty
Warranty is defined as an assurance given by the manufacturer or seller to the buyer that the specified facts about the product are true. It is a collateral condition to the main objective of the contract. It specifies that the particular product is up to the standard, i.e. quality, fitness and performance. It applies to tangible objects like machines, electronic equipment etc.
In case if the product does not satisfy the set standards, then the manufacturer will repair it or replace its defective part, or it will be completely replaced. There are two types of warranty, i.e. express or implied.
Specific guarantees promise superior performance on specific attributes (price, delivery etc.), while unconditional guarantees promise the good performance on all aspects of service.
Distinction between specific guarantees and unconditional guarantees
The distinction between specific guarantees and unconditional guarantees is essential in understanding how businesses can build trust and credibility with their customers, as well as how they can differentiate their service offerings.
Specific Guarantees Definition: Specific guarantees focus on particular attributes of a product or service, promising superior performance in those areas. These guarantees are often measurable and can be clearly defined. EXAMPLE:
- Price Guarantee: A store might offer a price match guarantee, promising to match a competitor’s lower price on identical items.
- Delivery Guarantee: An online retailer may guarantee that orders will arrive within a specific time-frame, such as “next-day delivery” or “same-day delivery.”
- Quality Guarantee: A manufacturer may guarantee that a product will be free from defects for a certain period of time or that it will perform up to certain specifications.
- Benefits:
- Clarity: Customers know exactly what to expect, which can make decision-making easier.
- Targeted Marketing: Businesses can highlight their strengths in specific areas to attract certain customer segments.
- Risk Mitigation: Addressing specific concerns can reduce perceived risk, encouraging customers to make a purchase.
- Drawbacks:
- Limited Scope: While specific guarantees can address particular concerns, they may leave other aspects of service unaddressed.
- Potential for Disappointment: If the specific guarantee is not met, customers may feel let down, even if other aspects of service were satisfactory.
Unconditional Guarantees Definition: Unconditional guarantees provide a broader promise of good performance across all aspects of service, without limitations or conditions. They aim to ensure overall customer satisfaction. EXAMPLE:
- Satisfaction Guarantee: A company might promise that if a customer is not satisfied with their purchase for any reason, they can return it for a full refund.
- Lifetime Guarantee: Some products come with a lifetime warranty, promising replacement or repair regardless of the circumstances, as long as the product is used as intended.
- Benefits:
- Comprehensive Assurance: Customers feel secure knowing that they are protected on all fronts, which can enhance overall satisfaction.
- Trust Building: Unconditional guarantees can build a strong relationship of trust between the company and its customers, as it shows confidence in the overall quality of the product or service.
- Customer Loyalty: When customers feel fully supported, they are more likely to return and recommend the service or product to others.
- Drawbacks:
- Higher Risk for Businesses: Offering unconditional guarantees can lead to increased return rates or claims, which may impact profitability.
- Potential for Abuse: Some customers may take advantage of the system, leading to losses for the business.
Conclusion: Both specific and unconditional guarantees serve important roles in customer service and marketing strategies. Businesses must carefully consider their target audience, market positioning, and operational capabilities when deciding which type of guarantee to implement. By balancing the two types of guarantees, ARECH Company can effectively manage customer expectations, enhance satisfaction, and foster loyalty.
